Storage Kings Cross Terms and Conditions

These Terms and Conditions set out the basis on which Storage Kings Cross provides storage, removal, packing, loading, and related services within the United Kingdom. By making a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using any service.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, firm or company who requests or purchases services from Storage Kings Cross.

Services means any storage, removal, packing, loading, unloading, handling, transportation, or related services provided by Storage Kings Cross.

Goods means the items that the Customer requests Storage Kings Cross to handle, move, pack, store, or otherwise deal with.

Contract means the agreement between Storage Kings Cross and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Storage Kings Cross.

2. Scope of Services

Storage Kings Cross provides removal and storage services to domestic and business customers, including but not limited to:

Short-term and long-term storage of household and business goods.

Collection and delivery of goods in connection with storage or removal.

Loading, unloading, packing, and unpacking services as agreed in advance.

Ancillary services reasonably required to complete a removal or storage engagement.

The Customer acknowledges that any services not expressly confirmed in writing by Storage Kings Cross are not included in the Contract.

3. Booking Process

3.1 An enquiry for Services may be made verbally or in writing. A quotation issued by Storage Kings Cross is an invitation to treat and does not constitute a binding offer.

3.2 A booking is only confirmed when Storage Kings Cross provides written confirmation of the Customer's order, whether by acceptance of a quotation or by issuing a booking confirmation.

3.3 The Customer must provide accurate and complete information regarding:

The collection and delivery addresses.

Access conditions at each address, including parking, stairs, lifts, and any access restrictions.

The nature, quantity, and approximate value of the Goods.

Any special handling requirements, fragile items, or items of high value.

3.4 Storage Kings Cross reserves the right to revise or withdraw a quotation or cancel a booking if it is based on inaccurate or incomplete information.

3.5 Any changes to the booking details, including changes to dates, addresses, or the volume of Goods, must be notified to Storage Kings Cross as early as possible. Storage Kings Cross may adjust the price or availability of Services to reflect such changes.

4. Quotations and Pricing

4.1 Unless otherwise stated, all quotations are exclusive of insurance, tolls, parking charges, congestion charges, and other third party fees, which will be payable by the Customer in addition to the quoted price.

4.2 Quotations are based on the information provided by the Customer and on normal access conditions. Additional charges may apply for:

Delays beyond the control of Storage Kings Cross, including waiting times at collection or delivery addresses.

Difficult or restricted access not disclosed at the time of booking.

Additional Goods or services requested on the day that were not included in the original quotation.

Work carried out outside normal working hours where not previously agreed.

4.3 All prices are subject to the addition of any applicable taxes, where required by law.

5. Payments

5.1 Unless otherwise agreed in writing, payment for removal and related services is due in full prior to commencement of the Services or on the date specified in the booking confirmation.

5.2 For storage services, the Customer shall pay storage charges in advance in accordance with the billing period agreed, which may be weekly, monthly, or another period as confirmed in writing.

5.3 Storage Kings Cross reserves the right to refuse to commence or continue Services if payment has not been received in cleared funds by the required time.

5.4 If the Customer fails to pay any amount when due, Storage Kings Cross may:

Charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is made in full.

Withhold delivery of Goods or access to stored Goods until all outstanding amounts are paid.

Exercise a lien over the Goods and, after giving reasonable notice, sell or dispose of the Goods to recover outstanding charges and associated costs.

5.5 Payments are non-refundable except as expressly provided in these Terms and Conditions or where required by law.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by giving written notice. Any applicable cancellation or amendment charges will be stated at the time of booking or in the quotation, subject to the following general principles:

Cancellations or rescheduling with sufficient notice may be subject to a reduced fee or no fee, depending on the proximity to the scheduled service date.

Cancellations made at short notice may incur a higher fee, up to the full service charge, to cover costs and loss of opportunity.

6.2 Storage Kings Cross reserves the right to cancel or delay Services where performance is affected by events beyond its reasonable control, including but not limited to severe weather, traffic incidents, accidents, industrial action, public authority restrictions, or equipment failure. Storage Kings Cross will use reasonable efforts to notify the Customer and to rearrange Services as soon as reasonably possible.

6.3 In the event that Storage Kings Cross must cancel Services before commencement for reasons within its reasonable control, any prepayments made by the Customer for those services will be refunded.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that:

All Goods are properly packed, secured, and labelled, unless packing services have been agreed in the Contract.

Any items requiring disassembly or disconnection are prepared in advance unless agreed otherwise.

All necessary permissions and permits are obtained for parking, loading, and unloading at each location.

Someone is present at collection and delivery addresses to provide access, direct the crew, and confirm completion.

7.2 The Customer must not present for removal or storage any Goods that are hazardous, illegal, perishable, explosive, flammable, or otherwise unsuitable for transport or storage. This includes but is not limited to:

Gas cylinders, fuel, oils, chemicals, paints, or solvents.

Firearms, ammunition, or weapons.

Illegal substances or counterfeit goods.

Plants, animals, or other living organisms.

7.3 If such prohibited items are discovered, Storage Kings Cross may refuse to handle them, remove them from its vehicles or premises, or notify the relevant authorities where required by law. The Customer will be responsible for any loss or damage arising from the inclusion of such items.

8. Waste Regulations and Disposal

8.1 Storage Kings Cross operates in accordance with applicable UK waste and environmental regulations. The company is not a general waste disposal contractor and will not remove household or commercial waste except where explicitly agreed in advance and in compliance with relevant regulations.

8.2 The Customer must not use Storage Kings Cross services to dispose of controlled, hazardous, or regulated waste. This includes but is not limited to:

Electrical and electronic equipment requiring specialist disposal.

Clinical or medical waste.

Asbestos or materials containing asbestos.

Chemicals, oils, fuels, or contaminated materials.

8.3 Where Storage Kings Cross agrees to remove unwanted items, the Customer confirms that such items are not hazardous or regulated waste and that the Customer has the right to dispose of them.

8.4 If Storage Kings Cross incurs costs, fines, or claims due to the Customer's failure to comply with waste regulations, the Customer shall indemnify Storage Kings Cross for all such losses, liabilities, and expenses reasonably incurred.

9. Storage Terms

9.1 Storage of Goods is provided on a rental basis for the agreed period. The Customer grants Storage Kings Cross authority to store the Goods in any suitable facility or unit selected by Storage Kings Cross.

9.2 The Customer acknowledges that storage facilities may be shared with other customers and that the exact location of the Goods within the facility may be changed by Storage Kings Cross for operational reasons.

9.3 The Customer is responsible for insuring the Goods while in storage, unless separate written arrangements for insurance are made. Storage Kings Cross does not provide insurance cover for the Customer's Goods as standard.

9.4 Access to stored Goods, if available, must be arranged in advance and may be subject to access charges and identification requirements.

9.5 Storage Kings Cross may refuse access or release of Goods if any charges remain unpaid.

10. Liability and Limitations

10.1 Storage Kings Cross will exercise reasonable care and skill in providing the Services. However, its liability is subject to the limitations set out in this clause.

10.2 Storage Kings Cross shall not be liable for loss or damage to Goods unless it is caused by the negligence or breach of duty of Storage Kings Cross, its employees, or agents.

10.3 In any event, the total liability of Storage Kings Cross for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum per item or per consignment, as set out in the quotation or booking confirmation or, if not specified, to a standard limit considered reasonable for domestic or commercial removals.

10.4 Storage Kings Cross shall not be liable for:

Loss or damage arising from inherent defects, deterioration, or fragility of the Goods.

Loss of profits, loss of business, loss of data, or any indirect or consequential loss.

Loss or damage arising from acts or omissions of the Customer or third parties.

Loss or damage occurring while the Goods are in transit by a third party carrier where that carrier is directly responsible.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot be limited or excluded under applicable law.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods should be reported to Storage Kings Cross as soon as reasonably possible and noted at the time of delivery or access where practicable.

11.2 Any other claims or complaints must be made in writing within a reasonable period after the Customer becomes aware of the issue, and in any event no later than the time limits specified in the booking confirmation or quotation, where applicable.

11.3 The Customer must provide Storage Kings Cross with a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any remedial action or disposal of Goods takes place.

12. Insurance

12.1 Unless expressly stated, Storage Kings Cross does not provide insurance cover for the Customer's Goods. The Customer is strongly advised to arrange suitable insurance for the full replacement value of the Goods for the duration of removal and storage.

12.2 If Storage Kings Cross offers to arrange insurance on behalf of the Customer, this will be subject to separate terms and conditions provided by the insurer. Storage Kings Cross acts only as an intermediary in such arrangements and is not responsible for the insurer's decisions or performance.

13. Right of Lien and Sale of Goods

13.1 In the event of non-payment of any sums due, Storage Kings Cross has a lien over the Goods and may retain possession until payment in full is received.

13.2 If any amount remains unpaid after reasonable notice, Storage Kings Cross may sell or dispose of some or all of the Goods to recover unpaid charges and reasonable costs of sale or disposal. Any surplus will be returned to the Customer, if they can be located, and any shortfall shall remain due from the Customer.

14. Data Protection and Privacy

14.1 Storage Kings Cross will process personal data provided by the Customer in accordance with applicable data protection laws. Personal information is collected for the purpose of administering bookings, providing Services, managing accounts, and complying with legal obligations.

14.2 The Customer is responsible for ensuring that any personal data they provide relating to third parties has been shared lawfully and with appropriate consent where required.

15. Termination

15.1 Either party may terminate the Contract for storage by giving written notice in accordance with any minimum notice period agreed in the booking confirmation or storage agreement.

15.2 Storage Kings Cross may terminate the Contract immediately by written notice if the Customer:

Commits a serious breach of these Terms and Conditions.

Fails to pay any sum due within a reasonable time after written reminder.

Uses the Services for illegal or improper purposes.

15.3 Upon termination, all sums due to Storage Kings Cross shall become payable, and the Customer shall arrange prompt removal or delivery of any stored Goods, subject to payment in full of all outstanding charges.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by Storage Kings Cross in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 The Contract is between Storage Kings Cross and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 Storage Kings Cross may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract unless otherwise agreed in writing.